Deutsche Apotheker- und Ärztebank (apoBank) completed the first six months of 2013 with a net profit of €24.1 million, a slight increase on the level of the same period in the previous year (30 June 2012: €23.5 million). In spite of a challenging environment in the banking sector, the Bank also managed to further increase the number of its members and customers.
The Bank attributes part of this development to the gradual implementation of its VorWERTs future programme, which entails the introduction of a new customer support concept. Specialised advisers provide support to customers based on their respective life phases. "The new concept has been well received by our customers", said Herbert Pfennig, Spokesman of the Board of Directors of apoBank. "We are now placing even more focus on the requirements of health care professionals. This provides very direct benefit to our customers. At the same time, the changes we have introduced are creating the foundations on which sustainable growth for apoBank can be built."
In addition, the VorWERTs programme has also led to optimisation of the Bank’s cost structure. In the first half of the year, this had a positive effect on administrative expenses and thus also on the operating result.